Requisition Number: 2021-08-003
Job Title: MEMBERSHIP DIRECTOR
City: Reston
State: VA

MEMBERSHIP DIRECTOR

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Description/Job Summary

The American Institute of Aeronautics and Astronautics is seeking a dynamic, experienced Membership Director who will be responsible for:

  • Developing and implementing a modern and forward-looking comprehensive membership strategy that will lead to growth for both student and professional membership.
  • Overseeing development, planning, and management of membership initiatives, including membership process and member retention and recruitment efforts.
  • Developing regular reports on membership metrics and recommending/developing new member programs and services.
  • Developing and maintaining clear value proposition for membership internally and externally.
  • Ensuring high quality service and support is provided to all members and customers.

Accountabilities:

  • Responsible for overall strategy, evolution, and growth of student and professional membership.
    • Develop, present, and manage implementation of approved proposals to update and modernize membership and membership packages.
    • Forecast membership growth potential and create strategies to target specific segments (young professionals, underrepresented minorities, international, early career, adjacent technical constituents, etc.)
    • Collaborate with Marketing to develop and execute compelling campaigns for member recruitment and retention, based upon the growth strategy.
    • Collaborate with Marketing to clearly convey the value and relevance of AIAA membership in all print and digital media.
    • Collaborate with Marketing to monitor and analyze recruitment incentives, bundles, and promotions to meet member acquisition targets.
    • Oversee the monthly membership renewal process for all categories of membership.
    • Conduct regular assessments of member benefits to determine and refine the membership value proposition. 
    • Recommend and/or develop, based on customer research and analysis, new initiatives that will add member value.
    • Track, analyze and report on membership metrics, trends, and campaign effectiveness.
  • Review membership administration processes and procedures and make recommendations for improvements. 
  • Provide guidance and insight across AIAA (including our volunteer leaders of committees and communities) as to effective ways to articulate and deliver on our value proposition.
  • Identify, research, and execute membership partnership agreements with organizations that will add value and contribute to our growth and diversity goals.
  • Maintain awareness of other professional and trade associations’ membership offerings and benchmark AIAA against those organizations.
  • Provide leadership, guidance, and direction to the Membership Coordinator.

Position Dimensions:

  • Ensure campaigns achieve the desired results and are completed in a timely manner and within budget.  
  • Collaborate with staff and segments of the volunteer leadership, as appropriate, to accomplish goals/objectives. 
  • Occasional travel.

Required Skills

  • A self-starter with a mix of strategic and creative thinking sills.
  • Attention to detail and ability to identify problems and to take appropriate action
  • Strong interpersonal skills and the ability to interact with individuals at all levels of the organization.
  • Strong written and verbal communication skills with the ability to deliver clear and effective messages to internal and external audiences
  • Proven ability to work in a team environment and produce results in conjunction with fellow team members.
  • Strong analytical and quantitative skills including the ability to use member research, hard data, and metrics to assess marketing programs  
  • Strong organizational skills and attention to detail  
  • Proven ability to supervise and motivate staff 
  • Excellent command of Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint)

Required Experience

  • At least 8-10 years of relevant professional experience with evidence of increasing responsibility.
  • Association or non-for-profit experience is a plus

Required Education

Bachelor’s Degree, or equivalent combination of education and experience required.

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We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at careers@aiaa.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information, view the EEO is the Law Poster and Pay Transparency Statement.